Shipping policy

Shipping Policy

Processing Time:

• Orders are typically processed within 1-3 business days (excluding weekends and holidays).
• During peak seasons or sales events, processing times may be extended.
• You will receive a confirmation email with tracking information once your order has shipped.

Shipping Rates & Delivery Estimates:

• We offer standard free shipping
• Standard shipping typically takes 5-7 business days.
  
• International shipping times vary depending on destination and customs processing.

Shipping Carriers:

• We partner with Evri to ensure reliable delivery.
• Carrier availability may depend on your location.

International Shipping:

• We ship from the UK to select international destinations. 
• Customers are responsible for any customs fees, duties, or taxes imposed by their country.
• We are not responsible for shipping delays due to customs clearance.

Order Tracking:

• Once your order has shipped, you will receive an email with tracking details.
• Please allow up to 24 hours for tracking information to update.

Shipping Address & Delivery Issues:

• Please ensure your shipping address is correct at checkout. We are not responsible for orders shipped to incorrect addresses provided by the customer.
• If your package is lost or delayed, please contact the shipping carrier for assistance.
• If you have any concerns about your order, reach out to our customer support team at hello@capclub.co.uk.

Damaged or Lost Packages:

• If your package arrives damaged, please contact us within 48 hours with photos of the damage.
• Lost packages may be eligible for a replacement or refund after investigation with the shipping carrier.

Changes & Cancellations:

• Once an order is placed, we may not be able to modify or cancel it. Please contact us as soon as possible if you need assistance.

For any additional shipping inquiries, please contact our customer service team at hello@capclub.co.uk.